VECTORIA · Legal centre
Support and complaints
A direct contact for access, product or purchase issues.
Edition dated 25 September 20262026-09-25-subscriptions-complaints-v1
Applies to new subscriptions accepting this version.
How to contact us
Email [email protected], call +34 617 257 880 or write to Juan Francisco Rodríguez del Rosario, Calle Hoya del Rosario, 98, 35016 Las Palmas de Gran Canaria, Las Palmas, Spain.
Provide your name, account email, order or transaction if known, what happened and the solution requested. Do not include passwords, tokens or full card numbers. We provide a written acknowledgement or reference and respond within fifteen days of receipt. We may request essential missing information through the same channel.
Product and payment
Vectoria handles licences, access, downloads, product operation and its own privacy matters. Paddle is the seller and also handles payments, taxes, invoices, cancellation and refunds through buyer support or account billing management. If you contact us about Paddle, we help identify the transaction and right channel without thereby closing your complaint.
To stop renewal or withdraw from a purchase, see the cancellation and refund policy. A technical complaint is not itself a clear cancellation or withdrawal request; you may include both in one communication.
Other channels and retention
You may contact consumer authorities, available alternative dispute resolution services or competent courts. These channels do not impose arbitration or restrict rights. See official Canary Islands consumer services and their complaint-form procedure.
We retain the reference and complaint file for at least one year, subject to other statutory or claims-related periods. The privacy policy applies.